Last updated: 13th July 2024

At www.theaspkom.com, we are committed to providing high-quality health and lifestyle products to ensure customer satisfaction. Our Refund and Returns Policy is designed to offer a seamless experience in the event that you are not completely satisfied with your purchase. The policy is managed by AspKom Eixil Consulting Private Limited (AECPL) in partnership with our selling associates AspKom (Proprietor Firm) and Epsha (Proprietor Firm).

Eligibility for Returns:

To ensure that our customers have a smooth and hassle-free return process, please note the following conditions for product returns:

  1. Product Condition: The product must be in its original packaging, unused, and in the same condition as when you received it. Items that show signs of use, tampering, or damage due to customer negligence will not be eligible for returns.
  2. Return Period: You have 7 days from the date of delivery to request a return or exchange for your purchased product.
  3. Non-Returnable Items:
  • Personal care products (such as soaps, oils, and gels) that have been opened or used.
  • Consumable goods like food items, extracts, and supplements if the packaging has been tampered with or if the seal is broken.
  • Any promotional or free products received as part of a bundle or offer.

Return Process:

  1. Submit a Return Request: To initiate a return, please email us at support@theaspkom.com with your order number, reason for return, and photographic evidence of the product condition (if applicable).
  2. Return Approval: Once your request is received, our team will review it and notify you within 48 hours whether the return is approved or rejected.
  3. Return Shipping: If the return is approved, we will provide instructions on how to return the product. Return shipping costs will be borne by the customer unless the product was defective or damaged upon arrival.
  4. Return Confirmation: Once we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.

Refund Process:

If your return is approved, a refund will be processed based on the following criteria:

  1. Mode of Refund: The refund will be issued to the original method of payment (credit card, debit card, bank transfer, etc.) within 7-10 business days after return approval.
  2. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the product is not in its original condition, missing parts, or if the return is initiated beyond the stipulated return period).
  3. Shipping Costs: Original shipping costs are non-refundable. If the refund is approved, only the product price will be refunded.

Exchanges:

We replace products if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of receiving your order at support@theaspkom.com.

Cancellation Policy:

If you wish to cancel your order, please do so within 24 hours of placing it by contacting our customer service at support@theaspkom.com. Orders that have already been processed and shipped cannot be canceled, but you may still return them following our return policy.

Damaged or Incorrect Products:

If you receive a damaged, defective, or incorrect product, please notify us immediately by emailing support@theaspkom.com with your order details and photos of the damage. We will ensure that a replacement or refund is processed promptly.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer support team at:

  • Email: care@theaspkom.com
  • Phone: [+91-9821181341]
  • Address: AspKom Eixil Consulting Private Limited, [Mathura, Uttar Pradesh (India)]

This policy ensures transparency and clarity while offering a streamlined process for returns and refunds, creating a reliable and trustworthy experience for customers of www.theaspkom.com.